Steyn Viljoen
Steyn Viljoen is the Senior Human Experience Designer for CustomerOS
Articles
- Embracing AI and Automation: Unlocking the Future of Work Through Customer Success
- Maximizing Customer Value: Why Engaging with Paying but Inactive Customers Matters
- Navigating the Shifting Seas of Customer Success: Insights from 100 Conversations
- Navigating the Economic Downturn: Unveiling the Strategic Imperatives of Customer Success
- The Myth of Product Led Growth: Debunking the Biggest Startup Lie
- Navigating the New Seas of SaaS Growth: A Guide to Data-Driven Customer Retention in 2024
- Unveiling the Power of Customer Onboarding: Transforming Processes into Partnerships
- Mastering Proactive Customer Success: The Art of Doing the Basics Exceptionally Well
- Unveiling the Evolution of Customer Success Titles: Navigating the AM vs. CSM Debate
- Unlocking Growth: Mastering Customer Retention Costs in the Subscription Economy
- Why NPS Falls Short: A Candid Discussion on Metrics and Growth
- Unlocking Growth: The Power of Customer Success in Your Business Flywheel
- Unlocking the Key to SaaS Success: A 3-Step Playbook
- Unlocking Success: Navigating the World of Customer Success Roles
- Mastering Profitable Customer Relationships in the 21st Century: Strategies for Growth and Loyalty
- Unlocking Sales Success: The Data-Driven Approach to Lead Scoring in SaaS
- Mastering Customer Success: Beyond Certifications to Real-World Mastery
- Unlocking Success in SaaS: Beyond Churn Reduction
- Unlocking Success in the Evolving Landscape of SaaS: A Customer-Centric Approach
- Unlocking Success: 15 Ways to Boost Customer Retention Like a Pro
- How to Foster Sales and Customer Success Collaboration: 5 Expert Tips
- Revolutionizing Customer Success: Empowering CSMs with the Right Tools
- The Evolution of SaaS Growth: Embracing Customer-Centric Strategies in 2024
- Mastering Customer Success: Why Results Trump Sales in Business Growth
- Mastering Product Feedback: Unlocking the True Potential of Your CSM Team
- Maximizing Your Marketing Qualified Leads: Why MQLs Should Reflect Customer Potential, Not Just Conversion Rates
- Unlocking Customer Success: Why Maturity Segmentation Should Be Your Priority
- Unlocking Growth: A Strategic Guide to Customer Acquisition and Retention
- Unlocking SaaS Success: The Power of Customer-Driven Growth
- 5 Simple Steps to Ensure your Customers Renew Year After Year